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    Proposed Use of a Conversational Agent for Patient Empowerment

    Alfano, Marco and Kellett, John and Lenzitti, Biagio and Helfert, Markus (2021) Proposed Use of a Conversational Agent for Patient Empowerment. In: Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2021).

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    Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a "natural" way, collects health data from heterogeneous sources and provides the user with specific and relevant information. This allows a person/patient to create his/her own opinion on health matters in the most complete and objective way, and, therefore, it facilitates the empowerment process.

    Item Type: Conference or Workshop Item (Paper)
    Keywords: Digital Health; Patient Empowerment; Conversational Agent; Tailored Health Communication; Artificial Intelligence; Big Data;
    Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
    Item ID: 15248
    Identification Number:
    Depositing User: Markus Helfert
    Date Deposited: 17 Jan 2022 12:10
    Publisher: SCITEPRESS
    Refereed: Yes
      Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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