O’Donnell, Joan and Desmond, Deirdre and MacLachlan, Malcolm (2024) Learning from innovative staff practices that led to virtual disability services using the lens of Complex Adaptive Systems. Disability & Society. pp. 1-26. ISSN 0968-7599

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Abstract

this paper draws on a complex adaptive systems lens to develop an understanding of the staff practices that sup-ported the development of Virtual Disability services in ireland amid the cOViD-19 pandemic. the study involved twelve interviews with service providers, which were anal-ysed using Reflexive thematic analysis, leading to two over-arching themes. the first theme focuses on the logistics of constructing the response. this includes dynamic adaptive-ness, technological readiness, a positive attitude towards technology, resource availability, digital skills, and the level of take-up. the second theme centres on the enacted response, which encompasses sensemaking, developing technological expertise, managing upward, fostering creative innovation, cultivating a systems sensibility, and creating conditions for psychological safety and authentic engagement. We conclude that staff practices are key for creating conditions conducive to safe spaces, sustaining well-being, and reshaping power dynamics and emphasise the impor-=tance of embracing technology as a tool for innovation within complex operating environments.

Item Type:	Article
Keywords:	Virtual disability services; COVID-19; Complex Adaptive Systems; staff competencies; psychological safety technology;
Academic Unit:	Assisting Living & Learning,ALL institute Faculty of Science and Engineering > Psychology
Item ID:	18993
Identification Number:	https://doi.org/10.1080/09687599.2024.2411528
Depositing User:	Dr. Deirdre Desmond
Date Deposited:	09 Oct 2024 08:58
Journal or Publication Title:	Disability & Society
Publisher:	Taylor & Francis
Refereed:	Yes
URI:	Publisher
Use Licence:	This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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