MURAL - Maynooth University Research Archive Library



    An Exploration of Trust in Human-Robot Interaction: From Measurement to Repair Strategies and Design Principles


    Ayoub, Fatima, Kerr, Aphra and Villing, Rudi (2025) An Exploration of Trust in Human-Robot Interaction: From Measurement to Repair Strategies and Design Principles. In: Proceedings in Advanced Robotics. Springer, pp. 58-72.

    [thumbnail of An Exploration of Trust in Human-Robot Interaction_ From Measurement to Repair Strategies and Design Principles (2).pdf]
    Preview
    Text - Accepted Version
    Available under License Creative Commons Attribution Non-commercial Share Alike.

    Download (350kB) | Preview

    Abstract

    This paper presents an interdisciplinary scoping review of literature on trust and trust repair in human-robot interaction (HRI), focusing on social and service robots. The primary aim is to provide a comprehensive analysis of trust in social robotics and the methodologies for measuring trust within HRI. Distinct from prior reviews, this work delves into both trust models and trust measurement methods highlighting the complex nature of trust. This study assesses trust repair strategies, including promises and explanations, in different contexts. It also investigates scenarios of compromised trust and explores both communicative and proactive repair approaches. Finally, the paper presents nine key design principles such as safety, transparency, apology mechanism etc., derived from the reviewed literature, as guidelines for the development of social and service robots. These principles provide researchers with a path for creating robots that can build and maintain trust, particularly when they are making mistakes and need to correct them.
    Item Type: Book Section
    Keywords: Trust in HRI; Trust models;Trust measurement; Trust repair; Trust principles;
    Academic Unit: Faculty of Science and Engineering > Electronic Engineering
    Item ID: 21134
    Identification Number: 10.1007/978-3-031-81688-8_5
    Depositing User: Rudi Villing
    Date Deposited: 22 Jan 2026 17:19
    Publisher: Springer
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

    Downloads

    Downloads per month over past year

    Origin of downloads

    Altmetric Badge

    Repository Staff Only (login required)

    Item control page
    Item control page