Ayoub, Fatima, Kerr, Aphra and Villing, Rudi (2025) An Exploration of Trust in Human-Robot Interaction: From Measurement to Repair Strategies and Design Principles. In: Proceedings in Advanced Robotics. Springer, pp. 58-72.
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Abstract
This paper presents an interdisciplinary scoping review of literature on trust and
trust repair in human-robot interaction (HRI), focusing on social and service robots. The primary
aim is to provide a comprehensive analysis of trust in social robotics and the methodologies for
measuring trust within HRI. Distinct from prior reviews, this work delves into both trust models
and trust measurement methods highlighting the complex nature of trust. This study assesses trust
repair strategies, including promises and explanations, in different contexts. It also investigates
scenarios of compromised trust and explores both communicative and proactive repair approaches. Finally, the paper presents nine key design principles such as safety, transparency,
apology mechanism etc., derived from the reviewed literature, as guidelines for the development
of social and service robots. These principles provide researchers with a path for creating robots
that can build and maintain trust, particularly when they are making mistakes and need to correct
them.
| Item Type: | Book Section |
|---|---|
| Keywords: | Trust in HRI; Trust models;Trust measurement; Trust repair; Trust principles; |
| Academic Unit: | Faculty of Science and Engineering > Electronic Engineering |
| Item ID: | 21134 |
| Identification Number: | 10.1007/978-3-031-81688-8_5 |
| Depositing User: | Rudi Villing |
| Date Deposited: | 22 Jan 2026 17:19 |
| Publisher: | Springer |
| Refereed: | Yes |
| Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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