Kearney, Treasa and Coughlan, Joseph and Kennedy, Aileen (2021) Investigating the employee–customer relationship in a utilitarian context. Journal of Marketing Management, 37 (13-14). pp. 1287-1312. ISSN 0267-257X

Kearney, Treasa and Coughlan, Joseph and Kennedy, Aileen (2013) An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context. Irish Journal of Management, 32 (2). pp. 71-91. ISSN 1649-248X

Vize, Roisin and Coughlan, Joseph and Kennedy, Aileen and Ellis-Chadwick, Fiona (2012) Technology Readiness in a B2B online retail context: An examination of antecedents and outcomes. Industrial Marketing Management, 42 (6). pp. 909-918. ISSN 0019-8501

Kennedy, Aileen and Coughlan, Joseph P. and Kelleher, Carol (2010) Business Process Change in E-Government Projects: The Case of the Irish land registry. International Journal of Electronic Government Research, 6 (1). pp. 9-22. ISSN 1548-3886

Kennedy, Aileen and Coughlan, Joseph (2006) Online shopping portals: an option for traditional retailers? International Journal of Retail and Distribution Management, 34 (7). pp. 516-528. ISSN 0959-0552